Policy: reservation, cancellation and payment

Giant albino green turtle diving Policy
Giant albino green turtle

Reservation policy

Policy about diving, snorkeling and other activities:

  • All diving and snorkeling reservations can be guaranteed upon receipt of a 25% deposit via bank transfer or Paypal online payment.
    Please note that all payment to us is free of bank charges.
  • All non diving or non snorkeling reservations (speedboat, accomodation….) can be guaranteed upon receipt of a 50% deposit via bank transfer or Paypal online payment.
    Please note that all payment to us is free of bank charges.

We will not bear any bank charges for all refund arranged if any.

Cancellation; No show policy

  • For a course, once the code to access to the emanual is sent, there will be no refund even if you decide not to continue because the code from PADI is not transferrable to another person.
  • Any cancellation made more than 30 days prior to arrival is subject to a full deposit refund less 10% indonesian tax and any applicable transfer fee and 1% indonesia tax.
  • If notice of cancellation is received between 15-29 days prior to arrival, a cancellation fee of 25% plus 10% indonesian tax and transfer fees will be charged.
  • If notice of cancellation is received between 5-14 days prior to arrival, a cancellation fee of 50% plus 10% indonesian tax transfer fees will be charged.
  • Cancellation within 5 days, No Show, Early Departures or Late Arrivals are subject to a 100% cancellation fee of all deposit paid.

Whilst we are sympathetic to circumstances that are outside of your control, please understand that this is also not our fault and the 100% fee will still be charged.

Payment

By the indonesian law, all our prices are in Rupiah.

  • Credit card (Visa / Mastercard). Please note that *a 3% credit card fee* is charged on any credit card payment in Indonesia.
  • Cash
  • Bank transfer
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